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Kristian Besley Kristian Besley
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Are You Paying Attention? You Need to Understand What is Being Said.

Are You Paying Attention? You Need to Understand What is Being Said.

Are You Paying Attention? You Need to Understand What is Being Said.

Posted by Kristian Business Advisor, Customer Engagement

I was recently online when a peer posted an intriguing question on Facebook. I could tell they were truly interested in what people would say, yet, I was extremely curious as to whether they could see beyond the responses into what it all meant.

The question provided a choice that was interesting, asking a focused A/B situation for entrepreneurs, “Would you take $10,000 cash or an hour alone with [insert your business idol]”.

Within minutes there were 20 fast answers, neither A or B was winning by a noticeable margin.

I watched the responses for 20 minutes before I reached out and inquired whether my peer could see the trends attached to the answers. I received, “It’s so sporadic”.

No, it wasn’t sporadic at all. By diving one layer below the surface, the results were telling an interesting story. Over 90% of the men chose the money, and over 75% of the women chose the free hour with their idol.

We proceeded to have an enlightening chat about my peer’s customer base and the presumed story behind the results. Looking deeper at the audience and the analyzing the level of their entrepreneurship, we broke down the psychology of the answers and determined this particular audience was answering whether they, a) wanted to invest in themselves and business tools, or b) needed motivation, to pursue their vision.

Then came the big question. “How do you market to both?”

Now that we had taken the time to break down the responses, we made the answer much easier. If you are not taking the time to pay attention to what your audience is communicating, then you won’t know how to target your marketing to them. You cannot craft consistent messaging to launch into the market, without knowing the micro-markets that are attracted to your services.

The answer to, “How do you market to both?”, will be different for every organization, service, and product. Overall, the solution requires a broad approach that attracts all markets and then leads each specific market through specific messaging that each potential client will subconsciously follow along and desire more information.

My answer to the original question? I would take the money and invest it into leveraging my work, opening a new market, learning how to reach a new audience, or building a new strategic partnership.

What would you do?

#BusinessSherpa #WWYD #Entrepreneur #DriveOrBeDriven

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About Kristian

I'm focused on guiding organizations on how to operate most effectively, from the inside, most recently as the Chief Operating Officer for an international Business Process Outsourcing (BPO) firm based in the United States, with a European subsidiary. My experience wrangling challenges from financial, operational, sales, marketing, human resources, customer engagement and brands across many industries is what leads to your organization’s improvement.

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About Me

Learning about life and business comes through constantly challenging myself mentally and physically.

Growing up in Florida, I was always racing sailboats, which much like a business, a successful sailor is watching all variables, thinks on the spot, breeds good teamwork, and is a master communicator.

Later in life,  I set the goal to complete 5 Ironman competitions, Why did I choose to complete 5? You’ll have to ask me yourself.

Now I am addicted to my bicycle and completing the annual AIDS/Lifecycle ride from San Francisco to Los Angeles. 7-days of riding, totaling 545 miles and over 20,000 feet of climbing. There are lessons of trust, being in the moment, work-life balance, and excitement of being a part of a great community.

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